Customers need time and special attention – they are the life blood of every business and this is what makes customer service a very important focus for all businesses. We can give your customers the special attention and time they need so that you can focus on bigger tasks. It’s a win-win, your customers won’t feel unappreciated, and you won’t feel overworked.
Below are some of the customer service tasks we provide:
- Managing eCommerce store
- Processing online store refunds
- Processing online store orders and shipments
- Organizing and managing courier shipping, tracking and customer updating
- Operating online store live chat
- Following up on orders, queries, proof of payments for pending orders etc.
- Updating member records
- Setting up and managing Customer Relationship Management tools (CRM)
- Inviting, Approving and Declining requests to join membership communities, such as Facebook groups
We are always open and willing to custom-fit our services to the needs and specifications of our clients. Please feel free to start a discussion should you require further assistance in relation to customer service.
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